Tell me; why are we like this?

As a service provider, you know that you have lost public confidence when any attempts to explain a situation are met with derision and scorn from all quarters. This week we tip two thoroughly grubby, sullied hats to Kenya Power Company (KPC) and the National Olympics Committee of Kenya (NOCK).

While the second entrant must be reeling from the negative publicity they are receiving, our inept power electricity transmission and distribution behemoth must be used to the bile that is directed at them. And not without good reason. That on the parastatal’s website, ‘customer first’ is the first core value is a sham and a disgrace.