The people behind Safaricom’s success

Reading the Kenya Economic Survey 2016, I was reminded of a commentary by Christine Lagarde, the Managing Director of IMF in 2011.

Then on a visit to Nigeria, Ms Lagarde noted the world was in the middle of its most dangerous phase. With mature markets saturated, escalating risk surrounding trusted industries, and old business models being put to new tests, she called the phase ‘a global crisis of confidence’.