Digitisation key in unlocking banks’ potential

Kendi Ntwiga-Nderitu, Microsoft Country Manager for Kenya.

Before the Covid-19 pandemic, banks were under increased strain due to slowing industry growth, a low-interest-rate environment as well as the rise of financial technologies (fintechs) and other non-traditional players.

Today, banks are still thinking about how to keep costs under control while providing a frictionless customer experience.