Huduma Kenya wins Kenya's service excellence awards

Huduma Kenya has won the country’s Service Excellence Awards, beating government organisations that have been providing services for many years. 

 Huduma Kenya beat other contenders for this award, which included the National Hospital Insurance Fund (NHIF) in the category of government services. 

The organization won due to the overwhelming support and votes from the public in a competition run by the Institute of Customer Service Kenya, who are the gatekeepers of the customer service industry in Kenya. 

The chief guest at function, Dr John Njenga who is the Dean Strathmore Business School, handed over the award to Emie Angaine, the Huduma Kenya Secretariat Public Relations Manager. 

This exciting times for citizen-centric Huduma Centre services is already benchmarking against world-class best practice in service delivery. Huduma Kenya Programme has won five firsts Global Awards all in one Financial Year - 2014/ 2015:

·     United Nations Public Service Award in the category Improving the Delivery of Public Services-June 2015

·     African Public Service Awards in the Special Recognition category-June 2015

·     Africa in Innovative Management of Public Service, Awards by the African Association for Public Administration and Management-February 2015

·     Customer Service Excellence in Public Sector, Awards by the Institute of Customer Service Kenya

·     And best in use of ICT in the Public Service, Awards by the Information Communication Technology Association of Kenya 

The success of the Huduma Centres is adding jet propulsion to the Vision 2030 aim of achieving a people-centred, transparent and accountable public service that responds to public needs and provides public services that meet global standards and best practice in the early 21st Century. 

Kenyans have never enjoyed services of the scope, generosity and quality-of-life enhancements offered by the Huduma Centres. For the very first time, the entire civilian population is being registered for all sorts of services.  

The greatest plus of the seamlessness of the Huduma Centres is their operating model of Integrated Service Delivery (ISD). It provides the citizen with multiple-channel, single-window access to government services at one-stop Citizen Service Centres, complete with call centres, mobile phone platforms and web portals.