Entrepreneurship, it is said, is built on the dream of selling toothbrushes to every Chinaman. But for George Waititu, the man who built a castle on the hillside, his dream was less lofty. He just wanted to put his unremarkable village on the map; to transform the lives of the villagers.
But let’s recap how many Kenyans know of him. Over a decade ago, a besuited and bespectacled George would peek into our TV screens, and in front of an enraptured audience of millions of Kenyans, he would announce the results of yet another opinion poll, often something to do with politics. He was seemingly at the height of his career as the face of Steadman Group (now Ipsos Synovate), a global leader in market research. But, in 2011, he would walk away from it all, having sold his shares in the company. He left to pursue his dreams; his childhood dream. In a sleepy village in Aberdare ranges, he set up a medieval style Tafaria Castle that cost about US $3.5 million. And more recently, he was the brains behind ViuSasa, a video on demand platform currently ranked as third most popular app in the country after Whatsapp and Trucaller. He shares with Hustle the lessons that his journey in business has taught him.
Where were you at age 25?
At 25, I had a young family, was already in employment in a managerial capacity. I am driven by passion in pursuit of own and very personal goals – in that regard I would say I am to a large extent ambitious.
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Did you find freedom in entrepreneurship?
Freedom in business is a plain lie, at least for me I haven’t seen that. No one is free. Your commitments, whether you work for yourself or not, is what enslaves you. Remember that your business does not know that you own it and it makes demands on you all the time. So if you are stepping out to set up a business in search of freedom, you are mistaken. Instead, do it for the love of it - and as much as possible try to fit it to your lifestyle, and you will never experience a moment of enslavement.
Did you for one minute have doubts about quitting your high flying job at Ipsos Synovate?
I wasn’t at all afraid. I am glad I quit when I did because if I hadn’t, my childhood dream would have gone unrealised. That said, employment taught me a lot of things I use in business. I learnt some marketing strategies, business finance, use of research for business, human resource management and general operations of a business. I don’t regret quitting though. I would still do it again. But I had to do a few things to transition from employment to self-employment.
Things such as?
To leave my job, I had to have a dream at hand, have figured out how to realise it, worked the small steps, have aligned resources to these steps and eventually forsook all else. That includes the status, friends and perks brought on by employment. When all that was done, I could boldly get out and pursue my plan with brutal consistency. If you want to get out of employment and get into business, I say, JUST DO IT.
How did you raise the capital?
It was a basket: Income wage, savings, capital gains and bank loans. Each source type kicked in at different stages of building it. About loans and small businesses, I would say that we operate in a very imperfect market and sometimes things go south even when you had borrowed smartly with the best of intentions. I, however, believe in borrowing only for transformative business goals. This means that I only borrow for those goals that have the ability to accelerate cash generation and not necessarily asset enhancement.
How long was it between envisioning the idea of Tafaria and making the first step towards making it a reality?
It took many years, and when I hit 30s, I took very deliberate steps towards the realisation of this long held dream. Since I was deeply in love with the idea, I did not have doubts in its success and was able to circumvent the various challenges that arose along the way. You are very likely to fail if you are pursuing a strategy of envy, but if the idea is original and you are passionately invested, chances of success are higher – but of course there are very many factors that contribute to success or lack of it.
Having been the face of research back at Synovate, is research into the market something that has aided your success in your business journey?
Research became a passion and an obsession of mine – hence the introduction of opinion polling and the research clubs of Kenya to help demystify and mainstream research. I apply it a lot. Having used it to guide many business and organisations over the years, I am an avid user of research on mine. Having said that, to start Tafaria did not require much research but more of creativity and innovation, that is, what kind of a project do you establish to sustainably bring about social infrastructure to a village, create jobs, bring about rural social prestige, make that which had no value highly valuable? Most of the thinking went into that.
What is the biggest challenge you have faced doing business in Kenya?
The lack of facilitative infrastructure by government – we had to invest (we still do) a large portion of the investment on infrastructure like roads, water and power. Second one is finding relevantly qualified labour – we still retrain graduates - I have a lot to say about this.
Being in your 40s now, how have you planned for your retirement?
I like to think that retirement is a mirage. It’s extremely hard to stop working and move into nothing. My view is that we retire from one thing to another. I retired from research at 37 and started on other things; largely fashioned around my lifestyle. I would love if old age found me at the Tafaria Museum & Centre for the arts providing the creative communities with enablers of success and using it to advance social change. My advice to anyone planning retirement is let your life in ‘retirement’ be around what you love doing.
How has the pandemic affected your business?
It has been very painful. We closed for six months! You can imagine the pain on our staff, suppliers and business loss. We got back in play in August and I am glad we have sustenance.
What insights have you gained since the operations began that you think someone getting into the same field should know?
Stick to what you love. That makes all the difference. Do not copy others as the journey will become painful. You must NOT be a social conformist.
As an employer, what counts more to you; experience or academic papers?
Both count a lot. But what matters more is the ability to execute regardless of how the skills were acquired. I find those with hands on experience being better performers than those with only papers. I am very passionate about apprenticeship to an extent that we run a formal apprenticeship programme at Tafaria.
What are the main things you put into consideration when sinking your money into an investment?
Like most investors, the areas with most return. However, mine is mainly driven by what maximises joy in execution – the journey to me is usually more important. I must enjoy it as the end result is always a mirage. But I have made some bad investments; more than I care to count and I consider them as the cost of research. That said, I tend to fashion my investments around my lifestyle such that even if they don’t work out, I will have enjoyed the journey nevertheless.
?How do you feed your mind daily to stay sharp?
I am a lover of applied arts and the Tafaria Centre for the Arts keeps my heart delighted, well fed mentally and above all, intellectually nourished – I can’t dream of better. Continuous learning is inevitable – deliberate or not. The passage of time alone brings learning with it, you just have to harness and apply. My advice to anyone is to seek relevant learning – lots of us tend to accumulate a lot of academic qualifications that are of little value to what the business demands now and in the future.