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The Standard e-Paper
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The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
By Kivuli Afanda
Businesses always seek to satisfy customers. Many invest insurveys to establish the level of customer satisfaction with their products and services.
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