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Report: Banks should ease services access to people with disabilities

Central Bank of Kenya Headquarter (PHOTO: FILE)

Banks should identify customers with disabilities for engagement when developing products and services, a new report recommends.

The Persons with Disabilities (PWD) Pilot Project Report by the Central Bank of Kenya (CBK) further asked lenders to develop an "accessibility roadmap" to ensure that their PWDs customers have access to banking halls and digital services.

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