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Billing anomalies: Kenya Power rolls out new meter reading system

Kenya Power says the adoption of OCR marks a major step in modernising the company's billing operations.

Kenya Power has begun rolling out a new digital meter-reading system designed to enhance the accuracy and speed of electricity billing nationwide.

The technology, known as Optical Character Recognition (OCR), enables meter readers to scan meter displays instead of manually entering numbers. The automated process is expected to minimise human error and significantly cut the time spent collecting readings.

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