Kenyans vexed by M-Pesa outage
Went to a restaurant today ate very comfortably the after the meal went to pay via MPesa and at first I thought this is a problem with my phone. Since I didn't have any cash on me I have to leave my ID to go and get cash ... Pretty rough day ????— Kevin Kelly™ (@IamKevinRuttoh) December 8, 2018
@SafaricomPLC mpesa isn't supposed to malfunction on saturday night ..total failure!!...Monday is just the day after tomorrow why today??? ????????????— Cyprian mutiso (@mutiso_cyprian) December 8, 2018
I've done several transactions without knowledge that mpesa service isn't available hopefully am not going to loose any cent in this process.— Godie junior (@godie_junior) December 8, 2018
This is just not unacceptable. You don't promise customers quality service and it just fails. Now I'm stranded yet I have money.— MissB (@bosiboriviews) December 8, 2018
In a statement Safaricom explained that the outage was caused by database degradation and engineers were working to store service.
This is too much ooh!, how can you schedule M-PESA maintenance without notifying me...and when it comes to your service promotions u call me "dear customer"...using well labelled flowcharts & histograms, explain why that happened unnoticed..so serious Kabsaa..— W.K Silas (@kSighlaw) December 8, 2018
We don't need a statement we need to withdraw cash to get fare to get home. How is the statement helping me?— Serah Nduku (@NdukuSerah) December 8, 2018
Why didn't you say earlier? I noticed it more than 2hrs ago. It's not really fair.... You know your service is down but keep quiet.... Not acceptable— NavonOdeny (@Navz0017) December 8, 2018
Aki I better be compensated! Leo the embarrassment Mpesa has caused me...SMH!!!— Maureen Cherono (@cheilomoe) December 8, 2018
There's nothing like you deeply regret....— Ali Mukabana (@AliMkabana) December 8, 2018
Regret what wakati mumetuzoea.
Juzi Ilikuwa Mshwari
Leo ni Mpesa,mnatuhangaisha
Msimind mitambo huharibika. Nyie ni watu wa nguvu sana. Those guys talking bad of @SafaricomPLC it's because they can't do without you. Sijui maisha ingekuwaje bila Mpesa.— Benjah' wa Nyenjeri (@ECDGraduate) December 8, 2018
Thanks was worried.— Hon.symon macharia (@SymonMburu) December 8, 2018
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