×
App Icon
The Standard e-Paper
Stay Informed, Even Offline
★★★★ - on Play Store
Download App

New Rail Ombudsman launches TODAY to review passenger complaints

The new Rail Ombudsman will investigate complaints that haven't been fairly handled. [Photo: Mirror]

A new Rail Ombudsman is being introduced today to help manage customer complaints amid a radical shake up of the entire ticketing network.

The rail industry said it has worked with Government and consumer groups to appoint the new Rail Ombudsman - which launches for consumers on 26 November.

Get Full Access for Ksh299/Week.
Uncover the stories others won’t tell. Subscribe now for exclusive access
  • Unlimited access to all premium content
  • Uninterrupted ad-free browsing experience
  • Mobile-optimized reading experience
  • Weekly Newsletters
  • MPesa, Airtel Money and Cards accepted
Already a subscriber? Log in