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Surgeon sues Safaricom over Bonga points new rules

The Bonga points loyalty scheme contributed Sh4.5 billion of the firm's liability stock in the last financial year. [Elvis Ogina, Standard]

A surgeon has sued Kenya's largest telco Safaricom over its decision to have loyalty points expire if not redeemed.

Safaricom's new terms and conditions indicate that subscribers will start to lose their Bonga points from January 1, this year, if not redeemed within the set timelines.

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