How financial technology is eroding brand loyalty

Post Bank headquarters banking hall on 16th September 2016. [Wilberforce Okwiri, Standard]

For many Kenyans who joined the workforce in the eighties and nineties, opening the first bank account was a major decision.

This is because the bank you selected would often end up becoming a life-long commitment that would also be the source of your first personal loan, car loan, mortgage or for receiving pension payments.