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Emergency response to the missing FlySax plane has been wanting; it has worsened the tragic situation. Imagine the tortuous wait that families have had to go through, relying on unconfirmed media reports for the update on the whereabouts of their loved ones.
Worst of all, this is not the first time that our emergency response is being called to question. Time and again, we have been reassured that emergency response services will be revamped, only to be confronted by the sorry state of things when disaster strikes.
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