Bank suspends mobile, Internet banking

Stanbic Bank Branch (PHOTO: FILE)

NAIROBI, KENYA; Safaricom’s constant system upgrade has hit hard local bank customers who rely on their phones for money transaction.

Stanbic Bank customers for instance will not be able to access internet banking, mobile banking and short message alerts (SMS) from 10 pm (April 21) to April 22^nd (2pm).

“Dear customer, due to a Safaricom system maintenance our mobile banking, internet banking and SMS alerts will be unavailable from today 10pm to tomorrow 2pm,” said the bank in a message to customers.

Safaricom said on Friday that it will implement planned maintenance on April 21 Noon to April 22 10 pm.

The maintenance will affect service availability in two stages. Availability of recurring data bundle purchase, FLEX purchase, SIM swaps, product purchases and Okoa Jahazi.

“Availability of all top ups, balance enquiries, data bundles purchases, outgoing International voice and SMS will also be impacted.

However key services such as M-Pesa, voice, data will remain available at all times. According to Safaricom, the maintenance is necessary to protect customers money and data