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Safaricom refunds Sh10 million for failed KCPE queries

Safaricom has refunded more than Sh10 million to customers

Safaricom has refunded more than Sh10 million to customers affected by a technical glitch on the 22252 short code used to deliver Kenya Certificate of Primary Education (KCPE) results.

This comes following numerous complaints from users who failed to get their results through the short code that was charged at Sh25, which Safaricom blamed on its service provider, Challa Communications.

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