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How landlords rip off tenants through service charge

NAIROBI, KENYA: The list of shame on the notice board said it all. The board, strategically placed just outside the well-known estate near Mombasa Road, had names of those who had defaulted on service charge.

The management apparently thought the best way to deal with that was to name and shame the defaulters by writing their initials, their house numbers and arrears.

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