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The Standard Group Plc is a
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Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
By Doreen Mabonga
During my stint working in the hotel industry, I discovered that there are three kinds of customers who frequent Kenyan hotels. The first group comprises of the affluent, which also include international tourists. This group is engaging, possesses pleasant mannerisms and is, therefore, fun to serve. Their vocabulary is rich in courteous words like ‘yes please’, ‘thank you’ and ‘have a nice day’. They smile back at you and make you feel that your service is appreciated.
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