Dealing with negative customer feedback

You have a product or service that your clients and customers will love. You’re excited about it. But sooner or later, every entrepreneur has to deal with negative feedback from customers about products or services. Whether the negative feedback is justified or not, how you handle can affect your business. Your first instinct might be to get defensive. But with the right attitude, criticism can fuel your growth for your business. Listening and responding positively to criticism shows willingness to learn and provide a product that better suits your customer’s needs. To respond to negative feedback graciously, here are some helpful tips: