Transport Cabinet Secretary Kipchumba Murkomen has directed the National Transport and Safety Authority officers to clear the over 50,000 pending driving licenses, logbooks, and digital number plates in two weeks.
Speaking during an impromptu inspection at the parastatal’s headquarters in Upper Hill Nairobi on Friday, Murkomen expressed displease with the performance of those running the facility saying it is below expectations.
“I have given NTSA two weeks to clear this backlog, notify Kenyans of their nearest collection points, and put in place the necessary mechanisms to speed up the turnaround time for processing and issuance of DLs, logbooks, and digital number plates,” said Murkomen.
The CS further gave the institution and the printing company seven days to send a full report on the reason for the delays and measures they had taken to resolve the issues.
This is because some of the applications were submitted over one year ago and are yet to be processed despite their time limit being fourteen working days.
Murkomen vowed to ensure that Kenyans receive their documents in due time failure to which the officers involved will be held accountable.
“I will spare no effort in dismantling existing cartels who are perpetuating corruption in these institutions and pushing the Agencies, within my Ministry, who are responsible for dispensing critical services to Kenyans to do so professionally, transparently, and expeditiously,” he said.
His directives come days after numerous complaints were issued by Netizens regarding delays in services at NTSA.