Building more trust cuts the cost of doing business

You are more likely to trust someone if you can be trusted yourself. [iStockphoto]

I recently bought a beaded key holder on the outskirts of Ngong town from a Maasai lady for only Sh200. But I got more than what I bargained for.

Without money, I requested to pay her through M-Pesa. She pulled a piece of paper from her purse and told me to send the money to that number which I promptly did.