Kenya’s civil service is a very efficient machine. Civil servants know how to get the job done. If they didn’t know what to do and when to do it, nothing in this country would work and so many things that we take for granted would fall apart. The administrative wing of government runs quietly, and often inefficiently, but it runs. If it didn’t, nothing else would.
However, if you’re an ordinary Kenyan, you are probably more accustomed to the inefficient side of the civil service. But I’m here to tell you that there are sections within the government administration that provide excellent service.