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Samsung has officially addressed the issue of faulty Galaxy Note7 phones. The company, which insists it is “committed to producing the highest quality products and we take every incident report from our valued customers very seriously” says it has conducted a thorough investigation and found a battery cell issue.
As at September 1 there were 35 cases reported globally and Samsung says it is currently conducting a thorough inspection with its suppliers to identify possible affected batteries in the market. The company has however stopped sales of the Galaxy Note7 because “our customers’ safety is an absolute priority”.
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