University of Nairobi unsung hero in Huduma Kenya success

NAIROBI: In the recent past, the Huduma Centre programme has won a number of international accolades, especially from the United Nations, for the manner it has transformed delivery of public service in Kenya, but little is known of the brains behind the concept and how it came to being.

Like Safaricom’s Mpesa, which revolutionised money transfer services locally and has had a great influence internationally, the Huduma Centres concept is equally going places and will certainly sooner rather than later revolutionise how governments and other public entities, especially in Africa, deliver services to their clients.