Whom do you know? The injustice of personalising service delivery

An office block in Berlin. Access to timely and efficient services define advanced societies. Notice the microcar. [Xn Iraki]

It has become a common question, “Who do you know?” at certain institutions or companies. The question is usually asked when seeking services. It could be space for a Grade 10 child, power or water connection to a new building, getting a birth certificate, sorting KRA issues, a job, trouble with police or building approvals, among others.