Handling difficult situations at work with emotional intelligence

One of the most important skills needed at work is emotional intelligence. To give it a broad definition, emotional intelligence (EI) is a compilation of competencies that demonstrate a person’s ability to be in touch with his or her own moods, behaviours and impulses. We need to understand our own emotions and exercise control over our behaviours.

EI enables us to engage with colleagues and build strong working relationships with our superiors and our mentees. This set of skills drives us to acknowledge our feelings and those around us. We can effectively and appropriately respond to situations instead of reacting without predicting what is behind the reaction. Harnessing that emotional energy is beneficial to us, our colleagues, our company and clients.