Facebook to buy customer service startup Kustomer
SCI & TECH
| Nov 30th 2020 | 1 min read
SCI & TECH
Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world’s largest social network forays further into e-commerce.
Financial details of the deal were not disclosed.
The Wall Street Journal, which first reported about the acquisition, said the transaction valued Kustomer at $1 billion.
Kustomer allows businesses to aggregate customer conversations from various channels into a single-screen, and also to automate some of the responses to buyers. The firm already offers its services on Facebook Messenger and Instagram.
Earlier this year, Facebook launched Shops, a service that allows businesses to display and sell products across its platforms.
Kenya to import 540,000 tonnes of maize to avert looming shortage
- Toyota Probox: What this workhorse offers, but also a look at its problems
By Mate Tongola
- CBK fees waiver pushes M-Pesa daily deals with banks to Sh15b
- Ex-Britam bosses to face trial over Sh1.1b 'theft'
By Paul Ogemba
- Twelve per cent of Kenyans default on loans, says CRB
- Suppliers could sue State in Sh134b pending bills row