How a 10-minute conversation with a machine saved $12-Million

A call comes through on my tablet. It’s a familiar digital voice letting me know that one of GE’s power generation turbines installed at a utility customer’s power plant was experiencing a change in its operating profile.

This change was causing a critical part to wear more rapidly than usual. It would not necessarily cause a problem today, explains the caller, or even in the coming months. But further down the line, it could become an issue that would reduce the overall performance of the power plant and lead to more expensive repairs.