Counties need results based initiatives to serve citizens better

Uncollected garbage at a parking lot along General Kago Street, City Hall, June 2021. [Samson Wire, Standard]

The Rapid Results Initiative (RRI) was introduced in 2004 to improve service delivery and focus on positive results rather than process in the public sector. The defunct Nairobi City Council was one of the first local governments to employ RRI in 2005, focusing on solid waste collection, road infrastructure and revenue collection.