Micheu Njiru: From competing with street hawkers to top executive

Micheu Njiru, director of Customer Excellence at KCB Bank Kenya. (Courtesy)

Micheu Njiru's hearty laughter reverberates across the fourth floor of Kencom House where his office is located.

Behind the laughter though, is a man who juggles tasks effortlessly, like a conductor leading an orchestra with the uncanny ability to keep track of multiple things all at once and making complex ones appear simple without dropping a beat.