Tourism industry raises concerns over ETA system delays

Kenya Tourism Board CEO June Chepkemei gives her remarks during the inaugural meeting of the Kenya Adventure Tourism Product Club. [File, Standard]

Tourism industry stakeholders have raised concerns over the frequent downtimes affecting the Electronic Travel Authorisation (ETA) system, warning that if the issues are not addressed, they could have costly repercussions for the industry and Kenya's economy.

Kenya introduced the ETA system last year, requiring visitors to obtain authorisation before entry. It replaced the previous visa system and was intended to provide a fairer, faster, and more reliable service while addressing the country's security and strategic interests.