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Failed promises as Kenya’s outsourcing hype fizzles out

Sameer Business park.

When Kenya started implementing the development blueprint aimed at transforming the country into a middle-income economy, Business Process Outsourcing (BPO) was among the key pillars of the plan.

Several investors bought into the hype, investing big in centres with hundreds of seats. Many firms however fell by the way and today, there are a handful of BPO centres in the country.

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