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IRA kenya: Xplico, Amaco record highest customer discontent

Unclaimed Financial Assets Authority (UFAA) CEO Kellen E. Kariuki (R) and Insurance Regulatory Authority (IRA) CEO Sammy Makove (L) exchange MOU documents. [Photo: Courtesy]

Insurance Regulatory Authority Kenya has reported that Explico and Amaco insurance companies have recorded the highest number of customer dissatisfaction in the entire industry.

The companies which majorly insure public service vehicles had 96.49 percent of complaints from their clients of delayed settlement in dealing with claims, rejected claims, incorrect claims and unsatisfactory claim settlements.

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