Access, not cost is the driver of credit uptake

Before M-Pesa became the symbol of financial inclusion, going to the bank was like flying first class. Banking was a rich man’s affair. The opulence that permeated the banking hall then was so frighteningly palpable that Mama Mboga and the whole lot of hoi polloi did not need one of those drilling glares from rungu-wielding security guards to know that they were unwelcome.