The good and bad side of using AI robots to settle disputes

An illustration of Artificial Intelligence Technology. [Getty Images]

At the height of the French Revolution, Charles Dickens wrote in his novel 'A Tale of Two Cities' that "it was the best of times, it was the worst of times." Similarly, there is a popular school of thought that Artificial Intelligence is like Shakespeare's character, Autolycus in the winter's tale and a snapper-up of unconsidered titles.

What is Artificial Intelligence (AI)? It refers to the use of systems or programmes that perform tasks that ordinarily required human intellect and effort. Computer scientists such as John McCarthy believe that AI is the 'science and engineering of developing intelligent machines'. It is for this reason that AI is a disruptive force occasioned by the evolution of technology in the 21st Century.