Sharon Makungu, a 13-year-old pupil had both her legs and three fingers severed in a train accident three months ago. Now, Sharon and her family claim the rift valley railways are dragging its feet in paying them compensation. But the railways company has faulted the family’s approach, saying the family has never filed any compensation claim with the relevant insurance agency. Dorcas Wangira has that report which may prove to be an eye-opener for many families caught in tough cases of insurance claims.