What to do to ensure that even in the digital era, customer is right

As we mark the World Consumer Rights Day (WCRD) today, it is important to take stock of progress made in consumer markets so far. Over the past decade, consumer markets for goods and services have undergone profound transformation.

Global markets and the use of new technologies are driving the changes in consumer services. These changes without a doubt have brought significant benefits to consumers and in many instances lead to improved efficiency.