×
App Icon
The Standard e-Paper
Kenya's Bold Newspaper
★★★★ - on Play Store
Download Now

What to do to ensure that even in the digital era, customer is right

As we mark the World Consumer Rights Day (WCRD) today, it is important to take stock of progress made in consumer markets so far. Over the past decade, consumer markets for goods and services have undergone profound transformation.

Global markets and the use of new technologies are driving the changes in consumer services. These changes without a doubt have brought significant benefits to consumers and in many instances lead to improved efficiency.

Get Full Access for Ksh299/Week
Uncover the stories others won’t tell. Subscribe now for exclusive access
  • Unlimited access to all premium content
  • Uninterrupted ad-free browsing experience
  • Mobile-optimized reading experience
  • Weekly Newsletters
  • MPesa, Airtel Money and Cards accepted
Already a subscriber? Log in