Standard Chartered to unveil video banking in Kenya

Mr Lamin Manjang, Standard Chartered Kenya CEO

Standard Chartered Bank will launch video banking in Kenya before the end of 2016. This follows the successful roll out of the service in Malaysia and Singapore.

Kenya has been earmarked to benefit from the second phase of the project which will be extended to Bangladesh, China, Hong Kong, India, Taiwan and the UAE.

Speaking during the launch in Singapore, Standard Chartered Bank CEO  for Retail Banking Karen Fawcett, said by the end of 2016, video banking will be available to more than five million clients in nine markets across Asia, Africa and the Middle East.

Video banking allows clients to interact with the bank over a number of digital channels, including web chat, audio and video.

The roll out is part of the bank’s $1.5 billion investment in a technology fund, which was set aside last year to be utilised over the next three years.