Subscribers can now get free M-Pesa statement

Safaricom has announced a new service that allow M-Pesa customers to access monthly statements free of charge via email. The service is one of the enhancements made possible to the system following the relocation of the M-Pesa servers from Germany to Kenya, which took place last year in April.

"Every month an average of 30,000 customers' visit our Retail Centres specifically seeking to receive printed M-Pesa statements, as a prerequisite to accessing credit from financial institutions or for business reconciliation purposes," said Safaricom's Financial Services Director Betty Mwangi.

Mwangi noted that on average, a further 9,000 calls are made to the Customer Centre every month requesting for statements, and listed the new services as illustrative of the transformative power of placing more control at customer's disposal.

The development follows the launch of another value-added service called Hakikisha, which allows subscribers to confirm the recipient of their mobile money transfer before it is sent.