By Fredrick Obura
The Kenya Commercial Bank has moved a notch higher in its technology upgrade by adopting a new Automated Teller Machine (ATM) that has human intelligence features.
The MCR touch screen ATM accepts currency notes of any denomination, and verifies the value of cash deposited and can reject any fake or old and unusable notes.
Speaking during the launch, KCB Chief Executive Martin-Oduor Otieno said the investment is aimed at providing efficiencies and reducing the time gap taken in banking process.
"To improve our services, KCB will continue investing in technologies, this will help us reduce operation cost and also benefit our customers across the region," he said.
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Internet Banking
"This is the first and only intelligent ATM in our network, but we have plans to install 12 more this year," Otieno added.
Using the system, the bank is now piloting Internet banking product, which shall be launched over the coming weeks.
He said the new investments demonstrate the bank’s on-going efforts to upgrade its service delivery infrastructure.
The bank’s shift in policy in 2008, he said, has enabled it introduce technology driven products and services such as contact centre and the KCB connect — a mobile telephone banking platform.
The new invention provides customers access to a reliable deposit facility that gives them value on the spot, while also reducing costs arising from deposit taking activities.
