Newly merged NCBA Group to harmonise systems by November 1

The newly merged entity NCBA Group looks to the harmonisation of its systems by November 1.

The lender yesterday unveiled a new logo and tagline - marking the start of operations as Kenya’s third-largest bank by assets.

"Our ambition is that by November 1, all NCBA customers will experience the same service levels regardless of their previous relationship at NIC or CBA,” said NCBA Group Managing Director John Gachora.

He said the next phase of the merger would be the integration of the businesses in Tanzania, Uganda and Rwanda, that is subject to specific regulatory approvals.

Through a Kenya Gazette notice in September, the Central Bank of Kenya (CBK) and the National Treasury approved the merger of NIC Group and Commercial Bank of Africa (CBA).

This saw the two entities trade officially as NCBA Group on Tuesday, this week. NCBA Bank Kenya Chairman Designate Isaac Awuondo said the new identity will enable the combined entity to leverage on the strengths, values and historic legacies of the former two brands.

"We are pleased to unveil our new logo, as part of our journey to bring our merger under one unified banner. Starting this month, the new NCBA logo and visual identity will be rolled out gradually across all our customer touchpoints," said Awuondo.

Mr Gachora said the name and logo reflected the new bank’s deep roots and experience in the region and the ambition to become Kenya’s top bank and grow across the continent.

"NCBA is a stronger and larger bank, with the financial strength, expertise and regional connectivity to put its customers first through an expanded range of products and services," said Gachora.