In just six years, Madaraka Express, operated by Kenya Railways Corporation (KRC) in conjunction with Afristar, has become a game-changer in Kenya's transportation landscape. This passenger train service has redefined convenience, connectivity, and comfort for millions of Kenyans.
Madaraka Express has revolutionised connectivity, bridging the gap between major cities and regions. By linking Nairobi and Mombasa, the service has enabled faster and more convenient travel for both business and leisure purposes. This enhanced connectivity has facilitated regional trade, tourism, and cultural exchange, ultimately boosting Kenya's economic growth. By providing seamless connections, Madaraka Express has brought people closer, making it easier for families, friends, and businesses to connect and thrive.
Notably, the Mombasa-Nairobi SGR has transformed the travel experience between the two cities, significantly reducing the journey time from over 10 hours to less than five hours. This remarkable achievement has not only provided convenience to the residents along the line but has also opened up a world of possibilities for development and economic growth.
Optimal utilisation and revenue generation have contributed to the success of Madaraka Express. The high occupancy rate of 99.1 per cent on the Mombasa-Nairobi SGR reflects the effective utilisation of the passenger train service. Madaraka Express not only meets the demand for passenger travel but also contributes to the overall revenue generation for Kenya Railways. By operating 12 passenger trains per day, including strategically scheduled trains tailored to the travel habits and business needs of Kenyan passengers, Madaraka Express ensures that it remains a preferred and viable mode of transportation.
Since its launch in June 2017 until June 11, 2023, Madaraka Express had transported 10,335,919 passengers, covering approximately 7,358,241 km. These remarkable numbers speak to the popularity and trust that passengers have placed in the service.
The introduction of mobile phone ticketing has further enhanced customer convenience, simplifying the booking process and providing passengers with a seamless experience. The appeal of Madaraka Express, coupled with the dedication and innovation of its staff, guarantees a bright future for this exceptional service.
Madaraka Express also prides itself on its unwavering commitment to punctuality and efficiency. Since its launch, the service has consistently adhered to strict timelines, providing passengers with reliable departure and arrival times. By minimising delays and ensuring efficient operations, Madaraka Express has earned the trust and loyalty of its customers. This reliability has positively impacted various sectors, including tourism, business, and logistics, as it allows for better planning and scheduling, enhancing overall productivity and profitability.
Additionally, Madaraka Express caters to the needs of all passengers, including the elderly, young, sick, disabled, and pregnant individuals. By prioritizing inclusivity, the service has set a benchmark for the transportation industry, ensuring that everyone can enjoy a safe and comfortable journey.
Mr Ndambuki is a commentator on railway transport infrastructure and development
