By Standard Reporter
Equity Bank has apologised for inconveniences caused by service delays recently and assured their customers their services were back to normal.
This is after the bank’s automated teller machines (ATMs) begun to malfunction, sending thousands of the bank’s retail customers into the counters.
“Our team has now resolved all issues that were causing delays and we are pleased to inform you that our services are now back to normal in all our outlets,” said the statement.
The statement added that the experienced delays were not foreseen as they had envisaged seamless back end operations without affecting the customers.
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The problem is said to have started two weeks ago when the system slowed down and eventually crashed in most of the bank’s outlets.
