Safaricom restores services in Nairobi after network problem

NAIROBI, KENYA: Safaricom has announced that services have been restored as at 8:15am following a network outage that affected subscriber services in the Westlands, Karen, Langata, CBD and Kinoo areas.

The network outage, which started at about 4.25am this morning, disrupted 2G, 3G and WiMax services and led to affected subscribers not being able to make calls, use SMS , mobile data or reach our Contact Centre for assistance.

Customers who tried to pay for Nairobi City Council Parking were also affected.

“We sincerely apologise for any inconvenience caused by the outage and thank our subscribers for the patience as we worked to resolve the issue,” said Nzioka Waita, Director, Corporate Affairs .