Airtel Kenya has been recognised as Socially Devoted by Social Bakers.
This is after attaining a response rate of 99 per cent on Twitter and 100 per cent on Facebook for the period between July and September 2016. Airtel was recognised as a result of its use of social media platforms to effectively engage with its customers.
Airtel Kenya CEO Adil El Youssefi said: “This acknowledgement by Social Bakers is a true testament of our promise to ensure customer satisfaction in all our dealings.”
Social Bakers is a social media analytics partner to thousands of enterprise brands. It is one of the industry leaders in social media analytics, tracking over 8 million social profiles across all major social platforms including Facebook, Twitter, YouTube, LinkedIn, Instagram, Google+ and VK.com.
