"The visit was to check on the operational delivery of public services to Kenyans in need of government assistance," Ruku stated. He also expressed disappointment over the absenteeism of several key staff members.
"I was dismayed that most of the staff had not reported to work by 8 a.m., leaving Kenyans unattended," he said.
While acknowledging ongoing structural challenges within ministries, departments, parastatals, and commissions, Ruku insisted that punctuality is a basic requirement that must be adhered to throughout the civil service.
On June 10, during a similar impromptu visit to the Coast Region National Government Offices in Mombasa, Ruku warned that the government would take action against public servants who knowingly impede service delivery by absenting themselves from duty.
The government has been working on streamlining the public service to ensure that employment in the civil service is based solely on merit. Ruku informed government workers that the hiring process in the public sector has been compromised by some individuals not being hired based on merit.