Magic of strategic plans is in their implementation

A key reason for the existence of this column is to ensure efficiency and probity in public service. This is partly done by publishing readers’ opinions and complaints, which sometimes point out system flaws and human resources frailties.

More importantly, public institutions or officers are offered a right of reply, whose aim is to make certain customer concerns have been noted. A theme we have often repeated is that impressive documents with lofty plans and visions count for nothing if not well implemented.

Service charter

That is why we hope the recently launched Public Service Commission (PSC) strategic plan (2009-2012) and the citizen service delivery charter will achieve what is promised. To this end, PointBlank’s vigilance will be unwavering from matters like timely and courteous answering of phone calls to disciplining errant officials as stated in the charter.

Since PSC recruits, appoints, promotes, disciplines, appraises and retires public officers among other roles, we look up to its Chairman Titus Gateere and Secretary Bernadette Nzioki to bring to life what is on paper.