Kenya Power warns against using third-party agents to pay for services

The Kenya Power offices along Harambee Avenue. [Jonah Onyango, Standard]

Kenya Power has warned its customers against using third-party agents to purchase prepaid tokens, as well as make postpaid bill payments.

In a statement posted on its official Twitter handle, Tuesday August, 30, the company says the notice takes effect Thursday, September 1, 2022.

“We wish to inform our prepaid and postpaid customers that, effective Thursday, 1st September 2022, the purchase of prepaid tokens and payment of postpaid bills will only be made through the following authorized channels; Prepaid Channels (Tokens) M-pesa Paybill 888880, Postpaid channels (Bills) M-pesa Paybill 888888, New connections M-Pesa Paybill 888899,” the notice read in part.

A spot check by The Standard has established that the notice was prompted by the approaching expiry of contracts with the third party agents.

The contracts expires on Wednesday, August 31, 2022.

At the same time, the power company has advised its clients to conveniently access its services through KPLC banking halls countrywide.

Kenya Power clients can also purchase tokens or pay their bills via USSD code *997#.

“Please note that no other third-party agent is authorized to offer these services on behalf of KPLC,” Kenya Power warned adding that it will not take liability for any transaction conducted through any other platform.