× Digital News Videos Health & Science Opinion Education Columnists Lifestyle Cartoons Moi Cabinets Kibaki Cabinets Arts & Culture Gender Podcasts E-Paper Tributes Lifestyle & Entertainment Nairobian Entertainment Eve Woman TV Stations KTN Home KTN News BTV KTN Farmers TV Radio Stations Radio Maisha Spice FM Vybez Radio Enterprise VAS E-Learning Digger Classified Jobs Games Crosswords Sudoku The Standard Group Corporate Contact Us Rate Card Vacancies DCX O.M Portal Corporate Email RMS
×
VAS

Embrace technology or ‘perish’, company CEOs told

NAIROBI
By KURIAN MUSA | December 1st 2013

By KURIAN MUSA

Company CEOs have been urged to embrace new technology to improve service provision.

Speaking at an event organised by the Institute of Customer Service (ICS) to award organisations that have excelled in service provision and customer retention, Heritage Group of Hotels Chief Executive Hersi Mohamed said it was a good sign that service provision had improved in the hospitality industry and at the Immigrations Department.

 “If you think you do not belong to Twitter, Facebook and other social media platforms as a manager, you may not last long in the business,” warned Mr Hersi, who won the manager of the year award in 2005.

The same event saw the launch of ICS awards 2014, which will target government and private sector organisations that excel in service provision and customer retention.

ICS Kenya Managing director Eva Kiplagat said the organisation seeks to be the authoritative voice of customer service and benchmark for individuals and organisations that wish to deliver world class customer experience.

Standard Group Limited was among the corporate bodies feted at the gala night.

Share this story
Man lynched in revenge attack in Pokot
A man was yesterday evening killed by a mob at Sigor in West Pokot County in a retaliatory attack following a raid at Orwa village that left a 13-year-old boy dead.
Opening Ceremony: Kenya takes her pride of place as 2020 Tokyo Paralympic Games begin
Team Kenya Paralympics strolled majestically into the Tokyo Olympic Stadium led by captain Rodgers Kiprop and Powerlifter Hellen Wawira for the Openin

.
RECOMMENDED NEWS

.
OPEN JOB VACANCIES IN KENYA

;