Creating awareness to the public on the Institute’s activities, services and products that ensures continuous flow of information about events and activities for public participation and engagement.
Conduct educational and official visits in the institute through orientation within the Institute’s laboratories to offer guidance on relevant areas of interest to ensure the clients satisfaction and maintain good relationships.
Circulate official communication to all members of staff through the corporate email to enhance internal communication and coordinate institute activities.
Facilitate conferences, seminars and workshops through registration of participants and attending to visitors to ensure their needs are met and the events objectives are achieved.
Prepare and maintain up to date research, corporate and financial publications, to ensure proper maintenance and safety for reference.
Serve as a representative for the department in International Institutional for Standardization (ISO) matters by attending institutional meetings and ensuring implementation by colleagues for continuous improvement of professional standards.
vii. Handle customer inquiries through phone calls, personal visits and emails to ensure customer satisfaction on service delivery. viii. Organize corporate social responsibility activities by preparing the annual calendar of events and participation to ensure positive publicity and good reputation of the Institute.
For appointment to this grade, an officer must:
Bachelor’s Degree in any of the following; Mass Communication, Journalism, Public Relations, International Relations, or any other equivalent qualifications from a recognized institution
Membership to Professional body such as Public Relations Society of Kenya (PRSK), Media Council of Kenya (MCK) or Kenya Union of Journalists(KUJ); Marketing Society of Kenya (MSK) where applicable.
Proficiency in computer applications; and
Fulfil the requirements of Chapter Six (6) of the Constitution.