Job Purpose: The incumbent will be responsible for the overall management and development of the Chinese business in the bank.

Key Responsibilities:

  • Drive profitable revenue and volume growth with a focus on new acquisitions, deepening of existing customer relationships and cross selling.
  • Achieve agreed sales targets for new accounts, assets and liabilities by establishing/recruiting new banking relationships, managing and growing existing banking relationships with our Chinese customers and Business Club members.
  • Train staff on Chinese banking services in order to create customer product awareness.
  • Keep current on business trends and competitor offerings by gathering market intelligence to maintain a competitive edge.
  • Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
  • Manage Chinese customer requests and transactions in compliance to FBL operational guidelines and procedures with zero tolerance to operational risk and frauds.
  • Develops, coach, motivates and manages the performance of individuals and teams within Chinese, Diaspora & Business Club segment to achieve success in career and business goals.
  • Actively provide leadership by contributing to the collective Leadership Agenda and sharing business insights/ feedback with the Head of Retail Banking to maximize the overall performance and wellbeing of the department.
  • Role Model the Brand and Corporate Values of the Bank in the internal and external market environment
  • Marketing of Diaspora and Business Club services to our customers.
  • Planning the Calendar of events for the Chinese and Business Club banking members.
  • Planning and management of the international Business exposure trips for the Business Club members per year.
  • Developing an annual learning program for the Chinese and Business Club members making sure we adhere to offering one seminar every quarter for the members.
  • Ensure Chinese Credit file documentation standards are adhered to.
  • Monitor the approval, disbursal and updating process, periodic credit reviews, and deductions or repayments by diaspora customers.
  • Reviewing daily loan disbursement with reference to current policies, procedures and the booking of correct product code under Chinese and Business club
  • Ensuring quality service delivery for customers in order to achieve agreed service levels in coordination with the Branches Management and Chinese as well as Diaspora Banking Unit.
  • Ensuring that all new business is in line with KYC and CTF laws and regulations and customer information is regularly updated
  • Any other official duty that may be allocated by management from time to time.


  • Holds a Bachelor’s Degree in Business, Accounts, Finance or related field.
  • Proficiency in Chinese language- Oral and Written.
  • Have a minimum of two (2) years practical experience with proven result oriented track record in Chinese business.
  • Experience in banking background is a plus.
  • Honest and with high integrity.

Key Competencies and Attributes:

  • Good interpersonal skills and ability to establish new client relationships and generate new and Cross sell business.
  • Full understanding of all products, sound knowledge of the bank processes and procedures
  • Proven ability to develop and maintain effective work relationships with internal and external partners
  • A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
  • Computer skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.
  • Honest and with high integrity.
  • Results oriented with excellent communication and social skills.
  • A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision

    Method of Application

    ALL applicants MUST apply online to the email; [email protected]; closing date is 30th November 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

    “We are an equal opportunity employer”

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